1. Definitions 
In these Terms and Conditions: 
"Company" means Doorcare South West Ltd. 
"Customer" means the person, company, organisation or other entity purchasing goods and/or services from the Company. 
"Goods" means any products, materials, equipment or items supplied by the Company. 
"Services" means any survey, inspection, maintenance, repair, installation, replacement, testing, certification or other services supplied by the Company. 
"Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions. 

2. Application of Terms 
These Terms and Conditions apply to all quotations, orders, contracts, goods and services supplied by the Company. 
Any terms proposed by the Customer shall not apply unless expressly agreed in writing by a Director of the Company. 
Acceptance of a quotation, issue of a purchase order, written instruction, verbal instruction, acceptance of attendance on site, or commencement of work shall constitute acceptance of these Terms and Conditions. 

3. Quotations 
All quotations are valid for 30 days from the date of issue unless otherwise stated. 
The Company reserves the right to withdraw or amend quotations after this period. 
Quotations are based upon the information available at the time of pricing and may be revised where the scope of work changes. 
 

4. Orders and Variations 
No variation to the agreed scope of works shall be binding unless agreed by the Company. 
Additional works requested by the Customer or identified during the course of the works shall be chargeable. 
Where unforeseen defects, concealed conditions, non-compliant installations or additional works are identified, the Company reserves the right to suspend works pending agreement of revised costs. 

5. Price 
All prices are exclusive of VAT unless expressly stated otherwise. 
VAT shall be charged at the prevailing rate. 
Unless specifically stated within the quotation, prices are based upon: 

• Free and uninterrupted access. 

• Normal working hours. 

• Suitable working conditions. 

• Existing installations being in a serviceable condition.

The Company reserves the right to charge for additional labour, materials, plant, access equipment, waiting time or abortive visits caused by circumstances outside its control. 

6. Payment 
Unless otherwise agreed in writing, payment is due within 30 days from the date of invoice. 
The Company reserves the right to: 

• Suspend ongoing works. 

• Withhold certification. 

• Refuse further deliveries. 

• Cancel future works.

where invoices remain overdue. 
The Company reserves the right to charge: 

• Statutory interest under the Late Payment of Commercial Debts (Interest) Act. 

• Statutory compensation. 

• Reasonable debt recovery costs. 

Retention shall only be accepted where agreed in writing prior to commencement of works.

 
7. Delivery 
Delivery dates are estimates only. 
The Company shall not be liable for delays caused by manufacturers, suppliers, transport providers, labour shortages or circumstances beyond its reasonable control. 
The Customer shall provide adequate facilities for unloading, storage and protection of goods. 

8. Site Access and Customer Responsibilities 
The Customer shall provide: 

• Safe access to all work areas. 

• Suitable working conditions. 

• Adequate lighting and welfare facilities where required. 

• Necessary permits and permissions. 

• Access to power supplies where reasonably required.

Abortive visits resulting from lack of access, unavailable contacts, restricted working areas or incomplete preparatory works may be charged. 

9. Quality and Workmanship 
The Company shall exercise reasonable skill, care and diligence in carrying out all works. 
Works shall be completed in accordance with: 

• Relevant British Standards. 

• Manufacturer recommendations. 

• Applicable legislation. 

• Industry best practice. 

Where certification is provided, it relates only to the specific items inspected, repaired, maintained or installed by the Company. 
 

10. Existing Buildings and Hidden Defects 
The Company shall not be responsible for defects, deficiencies or non-compliances that: 

• Were not visible during inspection. 

• Were concealed within the structure. 

• Exist outside the agreed scope of works. 

• Arise from previous workmanship by others. 

Where such issues are identified, the Company will advise the Customer and provide recommendations where appropriate. 
 

11. Fire Door and Compliance Works 
Where works involve fire doors, fire-rated products, automatic doors or safety systems, the Company's responsibility shall be limited to the elements specifically inspected, repaired, maintained or replaced. 
The Company cannot accept responsibility for: 

• Building-wide compliance. 

• Hidden defects. 

• Third-party modifications. 

• Subsequent alterations made by others. 

Certification applies only to the scope of work undertaken by the Company. 
 

12. Warranty 
The Company warrants its workmanship for a period of 12 months from completion. 
Manufacturer warranties shall apply to supplied products where applicable. 
The warranty does not cover: 

• Fair wear and tear. 

• Misuse. 

• Vandalism. 

• Accidental damage. 

• Lack of maintenance. 

• Alterations by others. 

• Defects in existing structures or installations. 

The Company's obligation shall be limited to repair, replacement or rectification at its discretion. 
 

13. Defects Notification 
The Customer shall notify the Company of any alleged defect as soon as reasonably practicable. 
The Company shall be given reasonable opportunity to inspect and rectify any defect before third-party contractors are instructed. 
The Company shall not be liable for costs incurred through unauthorised third-party remedial works. 
 

14. Retention of Title 
Ownership of all goods supplied shall remain with the Company until payment has been received in full. 
Until ownership passes, the Customer shall: 

• Store goods separately. 

• Keep goods identifiable. 

• Not sell, dispose of or encumber the goods. 

 

15. Limitation of Liability 
Nothing within these Terms shall exclude liability where such exclusion is prohibited by law. 
Subject to the above: 
The Company's total liability arising from any contract shall not exceed the value of the 
works giving rise to the claim. 
The Company shall not be liable for: 

• Loss of profit. 

• Loss of revenue. 

• Loss of business. 

• Loss of contracts. 

• Consequential losses. 

• Indirect losses. 

 

16. Force Majeure 
The Company shall not be liable for any delay or failure caused by circumstances 
beyond its reasonable control including but not limited to: 

• Severe weather. 

• Fire. 

• Flood. 

• Industrial action. 

• Supply chain disruption. 

• Government action. 

• Utility failures. 

The Company may extend delivery or completion periods accordingly. 
 

17. Suspension and Termination 
The Company may suspend or terminate works immediately where: 

• Payments become overdue. 

• Site conditions are unsafe. 

• Access is denied. 

• The Customer commits a material breach of contract. 

The Company shall be entitled to payment for all works completed up to the date of suspension or termination. 
 

18. Intellectual Property 
All quotations, reports, surveys, specifications, drawings, schedules and documentation produced by the Company remain the intellectual property of Doorcare South West Ltd unless otherwise agreed in writing. 
Such documentation shall not be copied, distributed or used by third parties without written permission. 
 

19. Data Protection 
The Company shall process personal data in accordance with applicable UK data 
protection legislation. 

20. Governing Law 
These Terms and Conditions shall be governed by and interpreted in accordance with 
the laws of England and Wales. 
Any dispute shall be subject to the exclusive jurisdiction of the Courts of England and 
Wales. 

Doorcare South West Ltd
Registered in England and Wales 
Version 1.0 – June 2026